New Mandatory Reporting Numbers

//New Mandatory Reporting Numbers

New Mandatory Reporting Numbers

 

New Mandatory Reporting Number FAQs

Q: What if a community partner calls the old intake number?

A: For a period of time the old intake number will have a message informing callers of the new Region 6 intake reporting phone number.

Q: Will this affect response times or hold times?

A: This change is not expected to affect response or hold times. Region 6 intake is in the process of hiring two new staff in an effort to reduce current hold times.

Q: What if a community partner calls one of the Region 6 offices directly?

A: If the office already has a phone tree, the phone tree is being reprogrammed to send the caller to the new Region 6 intake reporting phone number. If a particular office does not currently have a phone tree, the reception workers will provide the new Region 6 intake reporting phone number to the caller.

Q: What about the Statewide ENDHARM phone number?

A: The Statewide ENDHARM will remain in place. If a community partner calls the ENDHARM phone line during the daytime, there is a phone tree that will direct the caller to the appropriate region.

Q: What number do community partners call during non-business hours (i.e., nights, weekends, holidays)?

A: The new Region 6 intake reporting phone number will automatically transfer calls to Central Intake during non-business hours.

Q: What if someone calls the new Region 6 intake phone number prior to April 8?

A: The new number will not be in service until April 8 so please continue calling

888-713-6115 until then.

 

For more information PLEASE go to the website:https://www.dcyf.wa.gov/safety/report-abuse

 

By | 2019-04-10T17:02:23-07:00 April 10th, 2019|Community Events|Comments Off on New Mandatory Reporting Numbers

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