New Mandatory Reporting Number FAQs
Q: What if a community partner calls the old intake number?
A: For a period of time the old intake number will have a message informing callers of the new Region 6 intake reporting phone number.
Q: Will this affect response times or hold times?
A: This change is not expected to affect response or hold times. Region 6 intake is in the process of hiring two new staff in an effort to reduce current hold times.
Q: What if a community partner calls one of the Region 6 offices directly?
A: If the office already has a phone tree, the phone tree is being reprogrammed to send the caller to the new Region 6 intake reporting phone number. If a particular office does not currently have a phone tree, the reception workers will provide the new Region 6 intake reporting phone number to the caller.
Q: What about the Statewide ENDHARM phone number?
A: The Statewide ENDHARM will remain in place. If a community partner calls the ENDHARM phone line during the daytime, there is a phone tree that will direct the caller to the appropriate region.
Q: What number do community partners call during non-business hours (i.e., nights, weekends, holidays)?
A: The new Region 6 intake reporting phone number will automatically transfer calls to Central Intake during non-business hours.
Q: What if someone calls the new Region 6 intake phone number prior to April 8?
A: The new number will not be in service until April 8 so please continue calling
888-713-6115 until then.
For more information PLEASE go to the website:https://www.dcyf.wa.gov/safety/report-abuse